
Frequently Asked Questions
Our VA's go through an intense selection process before they can join our organization. They need to provide us with government clearances and medical certificate to ensure a fit-to-work standing. Many of them have been successful BPO (Business Process Outsourcing) professionals, college educated or experienced VA's in various fields.
Once they start working with us, they go through a 5-day training course tackling the basics (tools, sites, CRM, etc) and everything they need to know to build a good foundation needed of an excellent VA. It doesn't stop there. Once they get hired, they go through a 90-day monitoring program with an experienced VA to ensure quality and accuracy of work.
Confidentiality is an important part of our business. We offer all clients a legally binding NDA (non-disclosure agreement). We take all security and privacy issues very seriously and stringently insist on the utmost professionalism from our staff at all times. In addition to this, all VA's are required to individually sign NDA's.
